🔄 RETURN AND REFUND POLICY

The SADJÉ store, operated by the individual company Les Fans de Winona, is committed to offering its customers clear and transparent return and refund conditions.

🚀 QUICK SUMMARY

🔄 Return request period: 45 to 60 days depending on destination (commercial gesture beyond the 14 legal days)
💸 Refund: full in case of non-conformity or delay exceeding the contractual period
📦 Return shipping costs: borne by the customer unless we are at fault
📧 Contact: contact@shopsadje.com

1. RETURN CONDITIONS

In accordance with European regulations, customers have a legal right of withdrawal of 14 calendar days from the receipt of their order.

On a commercial basis, the Sadjé store offers an extended period depending on the destination zone:

• 45 calendar days: France, European Union, International Zone A and B, Middle East (excluding Lebanon and Iraq)
• 60 calendar days: destinations marked with an asterisk in the Shipping Policy (Lebanon, Iraq, Brazil, Argentina, West/East/Central/Southern Africa, Turkey, Russia, Venezuela, French overseas territories, extended Asia, rest of Central America), due to local logistical or customs restrictions.

Returns must concern unused products, in their original packaging, with all accessories and documents provided.

2. HOW TO MAKE A RETURN

Contact customer service within 48 hours of receipt if the product is damaged, missing, or non-compliant:
✉️ contact@shopsadje.com
📞 +33 (0)7 66 38 41 58

Customer service will provide you with a return authorization number and the address of the appropriate return center. Please send the product with a tracking number to ensure the traceability of the package.

3. RETURN SHIPPING COSTS

Return shipping costs are borne by the customer, except in the event of an error by the store (damaged product, incorrect item, missing package).

For international returns, it is recommended to use a postal service with tracking and insurance.

⚠️ For destinations with complex customs procedures (Brazil, Argentina, Lebanon, Iraq), customs fees related to the return are exclusively the responsibility of the customer.

4. REFUND

Upon receipt and verification of the package, the refund will be processed within 10 business days using the original payment method.

If the contractual delivery time is exceeded (see section 3 of the Shipping Policy), the customer may request a full refund even if the package is in transit, without having to return the product:
✉️ contact@shopsadje.com

5. NON-REFUNDABLE PRODUCTS

• Personalized or custom-made products
• Products whose packaging or accessories have been damaged by the customer
• Opened or used products

6. LIABILITY

The Sadjé store cannot be held responsible for delays or losses during the return if the package is not properly tracked or insured.

7. COMPANY INFORMATION

Company name: Les Fans de Winona — Individual company
Registered office: 60 Rue François 1er, 75008 Paris, France
Management address: 15 Rue de l'Oiseau, 71700 Le Villars, France
✉️ contact@shopsadje.com
📞 +33 (0)7 66 38 41 58