Customer Support and Contact
Need help? We're here for you.
The SADJÉ team is available to answer all your questions about our jewelry, leather goods, and accessories. Whether you need advice before purchasing or after-sales support, you'll find answers to the most common situations below.
To contact us directly, please visit our Contact page.
💎 Pre-purchase advice
Undecided between several products? Our team is here to guide you.
- Advice on choosing items suited to your style
- Information on product features and materials
- Availability and delivery times
- Questions about payment methods
📦 Order tracking & Delivery
Have you placed an order and want to track it? A confirmation email with a tracking link is sent to you as soon as it ships. In case of a problem, contact us stating your order number.
🔄 Returns & Exchanges
You have 14 days from receipt to exercise your right of withdrawal, in accordance with current legislation. Consult our Return and Refund Policy for detailed terms and conditions.
Logistics address for returns:
Hugues Nouvellet – Sadjé
15 Rue de l’Oiseau, 71700 Le Villars, France
🛡️ Legal Guarantees
All our products benefit from the legal guarantees of conformity and hidden defects provided by French law. In case of a defect or technical problem, contact us with a description and a photo of the product concerned.
🧾 Invoice requests
Your invoice is available in your customer area. If you can't find it, contact us with your order number.