📦 SHIPPING AND DELIVERY POLICY

The SADJÉ store, operated by the sole proprietorship Les Fans de Winona, is committed to full transparency regarding its international shipping and delivery conditions.

🚀 QUICK SUMMARY

📦 Shipping: within 3 to 5 business days
🚚 Estimated delivery: 10 to 56 days depending on destination
🌍 Shipping: free worldwide
🔎 Tracking: individual tracking number sent by email

1. ORDER PROCESSING

Each order is processed and shipped within 3 to 5 business days after payment confirmation. An individual tracking number is communicated by email at the time of shipment.

👉 Items from the same order may be shipped separately depending on their availability and origin logistics center — each package has its own tracking number.

⚠️ Exceptional periods: during certain international logistics periods (especially at the beginning of the year), the processing time may extend to 10 to 15 business days.

2. ESTIMATED DELIVERY TIMES

Our products are shipped from logistics warehouses primarily located in Asia. Delivery times are expressed in calendar days and represent average estimates outside of peak demand periods.

Summary by zone:

🌍 Destination	⏱ Estimated Time	📦 Contractual Time
🇫🇷 Metropolitan France	14 to 28 days	45 days
🇫🇷 French Overseas Territories	21 to 49 days	45 / 60 days*
🇪🇺 European Union	17 to 39 days	45 days
🌍 International Zone A (USA, Canada, Australia, North Asia)	10 to 28 days	45 days
🌍 International Zone B (United Kingdom, Switzerland, Southeast Asia…)	17 to 39 days	45 days
🌍 International Zone C (Turkey, Russia, Venezuela)	21 to 56 days	60 days*
🌍 Middle East (incl. Lebanon & Iraq: 28-49 days*)	14 to 49 days	45 / 60 days*
🌏 Asia	21 to 49 days	45 / 60 days*
🌎 Latin America (incl. Brazil & Argentina: 28-49 days*)	21 to 49 days	45 / 60 days*
🌍 Africa	21 to 56 days	45 / 60 days*

* Extended contractual period of 60 days applicable to destinations with complex customs procedures.

🇫🇷 France

• Metropolitan France: 14 to 28 days
• Reunion, Mayotte: 21 to 42 days
• New Caledonia and other overseas territories: 28 to 49 days*

🇪🇺 European Union

• Western Europe: 17 to 31 days
• Southern Europe: 21 to 35 days
• Northern Europe: 21 to 35 days
• Eastern Europe: 25 to 39 days

🌍 International — Zone A (short lead times)

• Japan, Singapore, Hong Kong, Taiwan, Macau: 10 to 21 days
• United States, Canada: 14 to 28 days
• Australia, New Zealand: 14 to 28 days

🌍 International — Zone B (standard lead times)

• United Kingdom, Switzerland, Norway: 17 to 31 days
• Southeast Asia (Malaysia, Thailand, Vietnam, Philippines…): 17 to 31 days
• India, Pakistan, Bangladesh: 21 to 39 days*
• Georgia, Ukraine: 21 to 35 days

🌍 International — Zone C (extended lead times)

• Turkey: 21 to 42 days*
• Russia, Tajikistan: 28 to 49 days*
• Venezuela: 35 to 56 days*

🌍 Middle East

• United Arab Emirates: 14 to 25 days
• Saudi Arabia, Qatar, Kuwait, Bahrain, Oman: 14 to 28 days
• Jordan, Israel: 17 to 31 days
• Lebanon, Iraq: 28 to 49 days*

🌏 Asia

• China, Mongolia, Nepal, Bhutan, Sri Lanka: 21 to 35 days
• Myanmar, Laos, Cambodia: 28 to 49 days*

🌎 Latin America

• French Guiana: 21 to 35 days
• Mexico, Colombia, Chile, Costa Rica, Panama: 21 to 35 days
• Peru, Ecuador, Bolivia, Paraguay, Uruguay, Guyana, Suriname: 25 to 42 days
• Rest of Central America: 25 to 42 days*
• Brazil, Argentina: 28 to 49 days* (complex customs procedures)

🌍 Africa

• North Africa: 21 to 35 days
• West and East Africa: 28 to 49 days*
• Central and Southern Africa: 35 to 56 days*

* Extended period: local customs procedures may significantly lengthen delivery times. The extended contractual period of 60 days applies (see section 3).

3. CONTRACTUAL PERIOD

General contractual period: 45 calendar days from order confirmation, applicable to all destinations except those marked with an asterisk.

Extended contractual period: 60 calendar days for destinations marked with an asterisk (Lebanon, Iraq, Brazil, Argentina, West/East/Central/Southern Africa, Turkey, Russia, Venezuela…), due to local customs restrictions.

👉 By placing an order, the customer acknowledges having read the applicable lead times for their destination and accepts the corresponding contractual period.

Should the applicable contractual period be exceeded, the customer may request a full refund without returning the package:
✉️ contact@shopsadje.com

4. PEAK DEMAND PERIODS

• Chinese New Year (January/February): +10 to 15 days for processing
• Chinese National Day (October 1-7): +3 to 7 days
• Black Friday / Christmas (November-December): +7 to 14 days

👉 We recommend anticipating orders during these periods.

5. SHIPPING COSTS AND TAXES

🚚 Standard shipping: free throughout the store
🇪🇺 European Union: VAT included — no taxes on delivery
🌍 Middle East: possible customs duties payable by the customer (generally 5% VAT in Gulf countries)
🌎 Latin America: customs duties and taxes vary by country, solely payable by the customer (especially in Brazil and Argentina)
🌍 Rest of the world: possible customs duties or import taxes solely payable by the customer

👉 We recommend checking local duties and taxes before placing an order.

6. TRACKING AND RECEPTION

🔎 Personalized tracking link sent by email at the time of shipment
📦 Each item has its own tracking number
📬 Orders may be delivered in multiple packages depending on availability and origin warehouse

⚠️ For Lebanon and Iraq, tracking may be partial or stop upon entry into the territory.

Problem upon receipt? Any anomaly (damaged package, missing item, error) must be reported within 48 hours of delivery:
✉️ contact@shopsadje.com
📞 +33 (0)7 66 38 41 58

7. LIABILITY

The SADJÉ store cannot be held responsible for delivery delays attributable to:

• carriers and postal services
• customs services of the destination country
• exceptional circumstances beyond our control (strikes, weather conditions, sanitary restrictions, etc.)

These situations do not affect the customer's right to a refund if the applicable contractual period is exceeded.