🔄 RETURN AND REFUND POLICY

The SADJÉ store, operated by the sole proprietorship Les Fans de Winona, is committed to offering its customers clear and transparent return and refund conditions.

🚀 QUICK SUMMARY

🔄 Time limit to request a return: 45 to 60 days depending on destination (commercial gesture beyond the legal 14 days)
💸 Refund: full in case of non-conformity or delay exceeding the contractual period
📦 Return shipping costs: borne by the customer unless it is our error
📧 Contact: contact@shopsadje.com

1. RETURN CONDITIONS

In accordance with European regulations, customers benefit from a legal withdrawal period of 14 calendar days from the receipt of their order.

As a commercial gesture, the Sadjé store offers an extended period depending on the destination zone:

• 45 calendar days: France, European Union, International Zone A and B, Middle East (excluding Lebanon and Iraq)
• 60 calendar days: destinations marked with an asterisk in the Shipping Policy (Lebanon, Iraq, Brazil, Argentina, West/East/Central/Southern Africa, Turkey, Russia, Venezuela, French Overseas Departments and Territories, extended Asia, Rest of Central America), due to local logistical or customs constraints.

Returns must concern unused products, in their original packaging, with all accessories and documents provided.

2. HOW TO MAKE A RETURN

Contact customer service within 48 hours of receipt if the product is damaged, missing, or non-compliant:
✉️ contact@shopsadje.com
📞 +33 (0)7 66 38 41 58

Customer service will provide you with a return authorization number and the address of the appropriate return center. Ship the product with a tracking number to ensure package traceability.

3. RETURN SHIPPING COSTS

Return shipping costs are borne by the customer, except in case of error by the store (damaged product, incorrect item, missing package).

For international returns, it is recommended to use a trackable and insured postal service.

⚠️ For destinations with complex customs procedures (Brazil, Argentina, Lebanon, Iraq), customs fees related to the return are the sole responsibility of the customer.

4. REFUND

Once the package is received and verified, the refund will be processed within 10 business days using the original payment method.

If the contractual delivery period is exceeded (see section 3 of the Shipping Policy), the customer may request a full refund even if the package is in transit, without having to return the product:
✉️ contact@shopsadje.com

5. NON-REFUNDABLE PRODUCTS

• Personalized or custom-made products
• Products whose packaging or accessories are damaged by the customer
• Opened or used products

6. LIABILITY

The SADJÉ store cannot be held responsible for delays or losses during the return if the package is not properly tracked or insured.

7. COMPANY INFORMATION

Company name: Les Fans de Winona — Sole proprietorship
Registered office: 60 Rue François 1er, 75008 Paris, France
Management address: 15 Rue de l'Oiseau, 71700 Le Villars, France
✉️ contact@shopsadje.com
📞 +33 (0)7 66 38 41 58